Role featuresJob descriptions, career ladders and other HR materials

  • Role features

    "Share the Care" Assessment of Team Roles and Tasks

    This is an example of a planning tool, to assess who is currently doing what tasks in your practice and then who should be doing each task, based on how we learned that LEAP sites define clear roles and responsibilities. Task distribution will vary from practice to practice, but the tool is in the discussion about roles that this worksheet can stimulate. Your practice may be able to redestribute tasks in a way that better fits your workforce and patient needs.

  • Role features

    Patient Facilitator Job Description

    Here is the job description of an MA role, patient facilitator, at one LEAP site (High Plains). In Colorado, MAs do not need to be certified, so this site has found success in hiring people with customer service and interpersonal skills without having any MA certification or experience. The practice provides robust training on the clinical skills to meet those job responsibilities (see Step 5).

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  • Role features

    Care Team Medical Assistant Job Description

    Here is the job description of the Care Team MA at one LEAP site, Sebastopol/West County, reflecting the MA's role in managing patient flow, leading care team huddles, and performing population management during sanctioned time each week.

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  • Role features

    Patient Care Assistant (Medical Assistant) Job Description

    Here is the job description of an MA role, Patient Care Assistant, at one LEAP site. At this site, Union Health Center, MAs take an active role in patient education and can be promoted to Health Coach (see step 6)

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  • Role features

    Care Team MA report card

    At LEAP site West County Health Centers, care team MAs receive "report cards" that show their progress in meeting the preventive care needs of their patients. The MA supervisor (an MA who has been promoted to oversee all MAs at that site) reviews the report card with each MA to discuss what is working well and what might be improved to achieve population management targets.

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  • Role features

    Medical Assistant Pay Scales

    See the compensation that one LEAP site provides to MAs as they expand their skillset and take on additional responsibilities with the organization. MAs can work in the lab, imaging, or move into clinic management positions. Promoted MAs have served important roles in opening new practices as the organization rapidly expands access in the community.

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