Lay health workers, behaviorists and other ‘non-traditional’ primary care workers can improve health outcomes. Article: Kinder LS, Katon WJ, Ludman E, Russo J, Simon G, Lin EH, Ciechanowski P, Von Korff M, Young B. Improving depression care in patients with diabetes and multiple complications. J Gen Intern Med. 2006 Oct;21(10):1036-41.